Terms and Conditions of Use
Love Cleaning Newcastle Terms and Conditions
Love Cleaning Newcastle Is a locally owned and operated business.
Scheduling and Rescheduling:
We require 24 hours notice for cancelations of service. Cancelations must be made by calling
0451 306 667 or e-mail to LOVECLEANINGNEWCASTLE@GMAIL.COM . You may receive a confirmation e-mail of making your service cancellation. If you contact us less than 24 hours in advance of your scheduled cleaning to cancel, Love Cleaning Newcastle, will charge a non-refundable cancellation fee of 50% of your cleaning cost to cover a portion of our expenses.
Your home will be cleaned between the hours of 8:00 am – 5:00 pm on the scheduled cleaning day. We do not schedule set appointment times as part of our services.
Should a client choose to skip a cleaning, Love Cleaning Newcastle may charge by the hour for the next cleaning to catch up and allow enough time to perform the job properly.
If clients are absent from our schedule longer than 30 days, Love Cleaning Newcastle reserves the right to charge a fee to restart service and to review your service rate.
Monthly service is offered under the following conditions – the client understands that monthly cleanings are schedule every four weeks and Love Cleaning Newcastle cannot guarantee the same time slot.
We are closed for All Public Holidays in NSW. Should your cleaning fall on any major holiday we will reschedule your cleaning, we do not cancel cleanings however, a client can cancel the clean. Normal skip fees will apply when a client cancels.
Accessing Your Home:
Please ensure out staff has access to your home. You can leave your key with us or you can leave it in the safe place.
If Love Cleaning Newcastle is unable to access your home when we arrive, Love Cleaning Newcastle will charge you a non – refundable fee of 50% of the quoted cleaning price.
If you have an alarm system you can either give us the alarm code, or turn off the alarm system before our arrival.
Paying for Services:
We accept check and bank transfer.
Payment is due at 7 days of cleaning. Accounts will be considered overdue if payment is not made within 10 business days and will be assessed a 10% late fee. Accounts 90 past due will be sent to collections.
Rate Changes – Love Cleaning Newcastle reserves the right to re-evaluate rates at any time based on the amount of time it takes to perform out services in order to meet our customer’s standards and expectations. We monitor the actual cleaning time for the initial one to three months of service and occasionally thereafter. Love Cleaning Newcastle will contact the client to discuss possible price or service revisions if the cleaning time differs significantly from the original bid.
Please have your home picked up of toys, clothing, dishes, etc., before our arrival. Our cleaning technicians have a time table we must adhere to in order to provide excellent service to all our clients. Picking up your home is not included in our estimated price.
A tip is neither expected nor required. It is completely optional and at your discretion. If you should decide to add a tip with your payment (either via cash or bank transfer), please let us know how much of your payment is designated as a tip. Otherwise, it becomes a credit towards your next payment.
In Case Of Bad Weather:
Love Cleaning Newcastle reserves the right to be closed for business when severe weather conditions prevent us from operating.
Protecting Your Valuables:
To avoid accidental breakage, please secure valuables, fragile collectibles, and irreplaceable family heirlooms. We request you place these items in a cabinet or drawer, or we can make a note on your worksheet not to touch them.
Love Cleaning Newcastle takes great care while cleaning your home, but occasionally accidents do happen. The cleaning team will leave a note or inform you of breakage. The office will follow up with a phone call to determine the best course of action to take for you.
Love Cleaning Newcastle is not responsible for breakage due to normal wear and tear, deterioration caused by age or weather, or damage caused by improper assembly, construction or mounting of an item (EX: blinds, pictures, fan blades, light fixtures, etc.)
As plant require specialized care, Love Cleaning Newcastle is unable to maintain them.
Customers have 24 hours to report damage or broken items. After 24 hours the customer assumes responsibility for the broken item.
Preparing Children and Pets:
For safety reasons, please see that children are supervised while we are cleaning your home.
We ask that you secure your pets while we are cleaning your home. Love Cleaning Newcastle and its staff reserves the right to leave the premises, for the protection of our cleaning technicians, if a pet exhibits aggressive behavior. Love Cleaning Newcastle will not be held responsible for the behavior of any pet(s) while the cleaning service is being performed.
Scheduling Other Service Providers:
Due to safety and security considerations, please do not schedule other home service providers when we are scheduled to clean if you are not present to supervise them. Love Cleaning Newcastle will not let anyone into your home.
Client activities or the activities of other home service providers which result in a request to re-clean an area the team has already cleaned will result in an additional fee.
Protecting Our Cleaning Technicians:
Love Cleaning Newcastle makes a significant investment in recruiting, certifying and training only the most qualified cleaning technicians. In consideration of this opportunity, each cleaning technician signs a non-compete agreement which prohibits him or her from working directly with our clients. We ask that our clients abide by this same measure. By accepting our service, you agree neither to solicit, directly or indirectly, nor hire any current of former Love Cleaning Newcastle technician who has provided services to your home, without the expressed written consent of Love Cleaning Newcastle and compensation of $1500 to Love Cleaning Newcastle for its loss.
Love Cleaning Newcastle technicians are unable to climb on ladders higher that the three-step ladder they are issued to perform their work. Please call the office if you need work performed in your home that requires a ladder.
Due to OSHA regulations, our staff will not handle any type of animal or human waste, vomit, blood or body waste.
Due to sanitary and hygiene cross-contamination issues, we are unable to clean in areas or homes with live infestations (maggots, fleas, roaches, bedbugs, etc) until mitigated.
Termination of Service:
Either party may terminate cleaning service with written 48 hour notice. Any payment for abovementioned services owed by the customer shall be due and payable at the time of cancellation. This is not a contract and either party may cancel service at any time for any reason without penalties or additional fees.
Guarantee of Your Satisfaction:
Our work is guaranteed; if you think any area that is in the scope of work is not clean ore cleaned well, we will re-clean that area to your satisfaction.
Please call within 24 hours of your cleaning and we will return as soon as possible within one business day to re-clean the problem area. Request for re-clean lodged after 24 hours will result in a fee. We appreciate the opportunity to make thing right in a timely manner.
Our guarantee does not include a refund when services have been rendered.
By accepting and hiring Love Cleaning Newcastle you agree to be the party responsible for full payment and communication, upholding this agreement and satisfaction guarantee procedures.